[Resolved] Airtel — Airtel Agent cheated by collecting payment but not paying it to Airtel

Aruna Shibane

from Durgapur, West Bengal

Address:	560102
Website:	Airtel.in

Hi, I would like to bring to notice regarding a bitter experience with Airtel recently. I registered for broadband connection before 3 months and I wire transferred 3 months bill amount in advance to the Airtel Agent since he suggested I would get free installation. Later he didn't pay my money to Airtel nor gave any receipt and I keep getting calls from Airtel asking me to settle the bills. In spite of many complaint mails and escalation calls, Airtel didn't take any action and my Internet connectivity is blocked for 2 months. Now Airtel says it's not their responsibility since they can't contact their agent and that agent guy stopped responding too.

Was this information helpful?

No (0)

Yes (0)

May 8, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2017

Airtel Customer Care's response Dear Aruna,

This is with reference to your post, dated 27 March 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd