[Resolved]  Airtel — Airtel app and customer care agents

Address:Bangalore, Karnataka, 57216
Website:www.airtel.in

Complaint1: No right information given in the app. Information is wrong.
I recharged using the airtel app which says 3gb 3g/4g at Rs.248. Instead i was credited 2gb 4g only data + 1gb 3g data. My phone doesn't support 4g and neither there is 4g coverage in my location. So that 2gb data went wasted. The app must give right information about the recharges.

Complaint 2: Customer care service doesn't provide right support.
I called customer care agent to ask about this issue. And what they replied was I am supposed to call customer care agents every time i recharge and ask if the information is right or wrong. Insane! If so then why is the app meant for? Even the supervisor didn't respond to me well. He started an argument over with me.
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Mar 29, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Feb 24, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 19 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

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