[Resolved]  Airtel — Airtel-balance to be adjusted after changing to local (Hyderabad) sim[protected]

Address:502032
Website:www.airtel.in

I wnet to airtel stores in paradise circle, secunderabad on june 20, 2017 for aadhar link. I was told by your mr. Rajan to convert my sim to local hyderabad sim as my sim is gujarat state (Bharuch, purchased in december 2015. I paid him rs.25 for local hyderabad sim. He gave local sim to be activated after getting message. I got message on june 24, 2017. I inserted local sim on june 25, 2017 and called airtel using 59059. Lady said to know my balance to switch off afetr 15 minutes and check balance. When i checked balance it showed balance:0. With gujarat sim there was balance about rs.25 (Rs.24. Paise). Senior citizen i do not remember paise.
Please look into this. If sim is changed to local balance gets deducted. Please look into this and adjust balance as i am a retired person, senior citizen. Please reply me. My email id:[protected]@gmail.com and my mobile no.[protected].
Thanks
Jonathan reginald voola
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Jul 29, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jun 28, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 25 June 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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