[Resolved] Airtel — Airtel broadband and customer service is worst.

Raaj7

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu, 600056

Sir my landline number is [protected]. My contact number is [protected]. I have raised a complaint on 27th of may month regarding the airtel broadband im using. The speed i have ia 8 mbps and the download speed is very slow. I have raised complaint on 27th may 2016. They called me on 28th may and said that there is a problem in fixed line so they will clear (They lied to me saying this) and without my knowledge & confirmation they closed the complaint. And i have even request to upgrade to 16mbps but still they dint. Please do take action over the person who closed the complaint with solving the complaint. Airtel broadband is worst and poor customer service provider.

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Aug 11, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2016

Airtel Customer Care's response Dear Raaj,

This is with reference to your post dated 2 June 2016

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jun 16, 2016

Airtel Customer Care's response Dear Raaj,

This is with reference to your post dated 2 June 2016

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd