[Resolved] Airtel — Airtel broadband connection agents cheating | |||||
I applied for airtel broadband connection 1299 and opted for 3 months plan and paid 4482 through an agent and filled up the form on 9/6/2017. He promised to give the connection by saturday.. But he did not pick the call till today. I'm for sure he has runway with the money. His name is prathap mob :[protected]. I'm sure he is a airtel agent. I have received the mail from him on the tariff. Please see the attched. He has so many airtel forms. I got the reply from the airtel nodal team the below mail Nodal. [protected]@in. Airtel.com 13 jun (2 days ago) Dear customer, Greetings from airtel! This is in reference to your email enquiring about the activation status of your new airtel broadband/fixedline connection. I understand that delay in activation of your broadband/fixedline connection has inconvenienced you. As discussed with you on your mobile number [protected], i have registered your complaint and the reference number is 83610018. Let me assure you that our team same will contact you with an update within[protected]:00 pm. Inconvenience is deeply regretted and we appreciate your cooperation in this regard. Thank you for your patience. Best regards, Gandhi mathi j Bharti airtel limited I have neither received the connection nor the money back. These airtel broadband team in the name of agents play with the customers and doesn't have any responsiblity. The connection is for the pre school to give live streaming for the parents. Please do the needful Was this information helpful? | |||||
Jan 25, 2018 Complaint marked as Resolved This complaint is not resolved and its been a month the AIRTEL is playing games with the customer. I was informed the Refund is initiated. Now I got a call from AIRTEL and said that the agent is fake and the amount is not received to AIRTEL. The AGENT has AIRTEL ID, FORMS and RECEIPT book and the request has been raised to AIRTEL CC and they sent the agents.
I need strict action and the refund has to be done ASAP with the compensation for mental Harassment caused by AIRTEL. Airtel customer support has been notified about the posted complaint. Jun 17, 2017 Updated by Santhosh Sandy nodal.[protected]@in.airtel.com13 Jun (4 days ago) to me Dear Customer, Greetings from Airtel! This is in reference to your email enquiring about the activation status of your new Airtel broadband/fixedline connection. I understand that delay in activation of your broadband/fixedline connection has inconvenienced you. As discussed with you on your mobile number [protected], I have registered your complaint and the reference number is 83610018. Let me assure you that our team same will contact you with an update within[protected]:00 PM. Inconvenience is deeply regretted and we appreciate your cooperation in this regard. Thank you for your patience. Best Regards, Gandhi Mathi J bharti airtel limited [protected]Original Message[protected] From: santhosh82.[protected]@gmail.com To: nodal.[protected]@in.airtel.com Cc: Sent: 12/06/2017 09:03:15 PM Subject: Airtel broadband connection agent fraud Hi, I applied for Airtel broadband connection 1299 and opted for 3 months plan and paid 4482 through an agent and filled up the form on 9/6/2017. He promised to give the connection by Saturday..but he did not pick the call till today. I'm for sure he has runway with the money.his name is prathap mob :[protected]. I'm sure he is a airtel agent. I have received the mail from him on the tariff.please see the attched. He has so many airtel forms. Either you give the connection or return the amount paid. I'm from electronic city phase 1 Bangalore. [protected] *********************************************************************************************************************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential. *********************************************************************************************************************************************************************** Santhosh Sandy <santhosh82.[protected]@gmail.com> 14 Jun (3 days ago) to nodal.southabts with the reference to your reply i would to say that i have not received any calls from your Broadband agents. i'm very much disappointed. As promised i should have got the connection by now. I need the connection with Public IP activated by Today. if you continue to give this kind of service then i have to go to the consumer court. Santhosh Sandy <santhosh82.[protected]@gmail.com> 15 Jun (2 days ago) to airtelpresence, nodal.southabts This is absolutely not acceptable. This issue need to be resolved today. if you are not then return back my money in cash. nodal.[protected]@in.airtel.com 15 Jun (2 days ago) to me Dear Santhosh, Greetings from airtel! This is in reference to your email expressing concern over delay in providing new airtel fixedline/broadband connection. I apologize for the inconvenience. Let me assure you that necessary steps are being taken to prevent it from happening in the future. As discussed with you on your mobile number [protected], we have forwarded your complaint regarding delay in activation of new connection to the concerned team. Our team will be contacting you with an update on the same within 72 hours. Inconvenience is deeply regretted and we appreciate your cooperation in this regard. Best Regards, Gandhi Mathi J bharti airtel limited [protected]Original Message[protected] From: santhosh82.[protected]@gmail.com To: nodal.[protected]@in.airtel.com Cc: Sent: 14/06/2017 04:25:30 PM Subject: Re: AIRTEL BROADBAND CONNECTION AGENT FRAUD with the reference to your reply i would to say that i have not received any calls from your Broadband agents. i'm very much disappointed. As promised i should have got the connection by now. I need the connection with Public IP activated by Today. if you continue to give this kind of service then i have to go to the consumer court. On 13 June 2017 at 09:59, wrote: Dear Customer, Greetings from Airtel! This is in reference to your email enquiring about the activation status of your new Airtel broadband/fixedline connection. I understand that delay in activation of your broadband/fixedline connection has inconvenienced you. As discussed with you on your mobile number [protected], I have registered your complaint and the reference number is 83610018. Let me assure you that our team same will contact you with an update within[protected]:00 PM. Inconvenience is deeply regretted and we appreciate your cooperation in this regard. Thank you for your patience. Best Regards, Gandhi Mathi J bharti airtel limited [protected]Original Message[protected] From: HYPERLINK "mailto:santhosh82.[protected]@gmail.com"santhosh82.[protected]@gmail.com To: HYPERLINK "mailto:nodal.[protected]@in.airtel.com"nodal.[protected]@in.airtel.com Cc: Sent: 12/06/2017 09:03:15 PM Subject: Airtel broadband connection agent fraud Hi, I applied for Airtel broadband connection 1299 and opted for 3 months plan and paid 4482 through an agent and filled up the form on 9/6/2017. He promised to give the connection by Saturday..but he did not pick the call till today. I'm for sure he has runway with the money.his name is prathap mob :[protected]. I'm sure he is a airtel agent. I have received the mail from him on the tariff.please see the attched. He has so many airtel forms. Either you give the connection or return the amount paid. I'm from electronic city phase 1 Bangalore. [protected] *********************************************************************************************************************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential. *********************************************************************************************************************************************************************** Santhosh Sandy 16 Jun (1 day ago) Are you seriously kidding me? I told you its very urgent and you say this 72 ... nodal.[protected]@in.airtel.com 16 Jun (1 day ago) to me Dear Santhosh, This is in reference to your email expressing concern over delay in providing new airtel fixedline/broadband connection. I tried to contact you on [protected] but was unable to establish any contact. Basis your email, please be informed that our team is working on your concern and will update you with a resolution at the earliest. Further, please be assured that we are putting in our best effort to address this concern on utmost priority. Inconvenience is deeply regretted and we appreciate your cooperation in this regard. Warm Regards, Gaurav bharti airtel limited [protected]Original Message[protected] From: santhosh82.[protected]@gmail.com To: nodal.[protected]@in.airtel.com Cc: Sent: 16/06/2017 12:43:19 AM Subject: Re: AIRTEL BROADBAND CONNECTION AGENT FRAUD Are you seriously kidding me? I told you its very urgent and you say this Our team will be contacting you with an update on the same within 72 hours. 72 hrs what kind of team you have? Even a small BB PROVIDER WILL NOT TAKE MORE THAN 48 HRS..I WANT THIS WITHIN 3.00 PM TOMORROW... On Jun 15, 2017 5:52 PM, wrote: Dear Santhosh, Greetings from airtel! This is in reference to your email expressing concern over delay in providing new airtel fixedline/broadband connection. I apologize for the inconvenience. Let me assure you that necessary steps are being taken to prevent it from happening in the future. As discussed with you on your mobile number [protected], we have forwarded your complaint regarding delay in activation of new connection to the concerned team. Our team will be contacting you with an update on the same within 72 hours. Inconvenience is deeply regretted and we appreciate your cooperation in this regard. Best Regards, Gandhi Mathi J bharti airtel limited [protected]Original Message[protected] From: HYPERLINK "mailto:santhosh82.[protected]@gmail.com"santhosh82.[protected]@gmail.com To: HYPERLINK "mailto:nodal.[protected]@in.airtel.com"nodal.[protected]@in.airtel.com Cc: Sent: 14/06/2017 04:25:30 PM Subject: Re: AIRTEL BROADBAND CONNECTION AGENT FRAUD with the reference to your reply i would to say that i have not received any calls from your Broadband agents. i'm very much disappointed. As promised i should have got the connection by now. I need the connection with Public IP activated by Today. if you continue to give this kind of service then i have to go to the consumer court. On 13 June 2017 at 09:59, wrote: Dear Customer, Greetings from Airtel! This is in reference to your email enquiring about the activation status of your new Airtel broadband/fixedline connection. I understand that delay in activation of your broadband/fixedline connection has inconvenienced you. As discussed with you on your mobile number [protected], I have registered your complaint and the reference number is 83610018. Let me assure you that our team same will contact you with an update within[protected]:00 PM. Inconvenience is deeply regretted and we appreciate your cooperation in this regard. Thank you for your patience. Best Regards, Gandhi Mathi J bharti airtel limited [protected]Original Message[protected] From: HYPERLINK "mailto:HYPERLINK "mailto:santhosh82.[protected]@gmail.com"santhosh82.[protected]@gmail.com"HYPERLINK "mailto:santhosh82.[protected]@gmail.com"santhosh82.[protected]@gmail.com To: HYPERLINK "mailto:HYPERLINK "mailto:nodal.[protected]@in.airtel.com"nodal.[protected]@in.airtel.com"HYPERLINK "mailto:nodal.[protected]@in.airtel.com"nodal.[protected]@in.airtel.com Cc: Sent: 12/06/2017 09:03:15 PM Subject: Airtel broadband connection agent fraud Hi, Santhosh Sandy 02:03 (14 hours ago) I never got a call from Airtel pls stop this bluffing and return the money in... nodal.[protected]@in.airtel.com 15:19 (45 minutes ago) to me Dear Santhosh, This is in reference to your email expressing concern over delay in providing new airtel fixedline/broadband connection. I apologize for the inconvenience. Let me assure you that necessary steps are being taken to prevent it from happening in the future. Basis our discussion on [protected], we have forwarded your complaint regarding delay in activation of new connection to the concerned team. Our team will be contacting you with an update on the same within 72 hours. Further, please be noted that we are not taking any further action for refunde kindly write us back with the caf form or the bank statement in order to process the refund. Inconvenience is deeply regretted and we appreciate your cooperation in this regard. Customer touch points: Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working hours: 24/7. Level 2: Nodal Team: nodal.[protected]@in.airtel.com and [protected], working hours: 9:30 to 6:30, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and [protected], working hours: 9:30 to 6:30, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Best Regards, Sonam bharti airtel limited [protected]Original Message[protected] From: santhosh82.[protected]@gmail.com To: nodal.[protected]@in.airtel.com Cc: Sent: 17/06/2017 02:03:33 AM Subject: Fwd: Re: RE: AIRTEL BROADBAND CONNECTION AGENT FRAUD I never got a call from Airtel pls stop this bluffing and return the money in cash ...I no more need your connection and close this case. It has to be done tomorrow [protected] Forwarded message[protected] From: Date: Jun 16, 2017 1:03 PM Subject: Re: RE: AIRTEL BROADBAND CONNECTION AGENT FRAUD To: Cc: Dear Santhosh, This is in reference to your email expressing concern over delay in providing new airtel fixedline/broadband connection. I tried to contact you on [protected] but was unable to establish any contact. Basis your email, please be informed that our team is working on your concern and will update you with a resolution at the earliest. Further, please be assured that we are putting in our best effort to address this concern on utmost priority. Inconvenience is deeply regretted and we appreciate your cooperation in this regard. Warm Regards, Gaurav bharti airtel limited [protected]Original Message[protected] From: HYPERLINK "mailto:santhosh82.[protected]@gmail.com"santhosh82.[protected]@gmail.com To: HYPERLINK "mailto:nodal.[protected]@in.airtel.com"nodal.[protected]@in.airtel.com Cc: Sent: 16/06/2017 12:43:19 AM Subject: Re: AIRTEL BROADBAND CONNECTION AGENT FRAUD Are you seriously kidding me? I told you its very urgent and you say this Our team will be contacting you with an update on the same within 72 hours. 72 hrs what kind of team you have? Even a small BB PROVIDER WILL NOT TAKE MORE THAN 48 HRS..I WANT THIS WITHIN 3.00 PM TOMORROW... On Jun 15, 2017 5:52 PM, wrote: Dear Santhosh, Greetings from airtel! This is in reference to your email expressing concern over delay in providing new airtel fixedline/broadband connection. I apologize for the inconvenience. Let me assure you that necessary steps are being taken to prevent it from happening in the future. As discussed with you on your mobile number [protected], we have forwarded your complaint regarding delay in activation of new connection to the concerned team. Our team will be contacting you with an update on the same within 72 hours. Inconvenience is deeply regretted and we appreciate your cooperation in this regard. Best Regards, Gandhi Mathi J bharti airtel limited [protected]Original Message[protected] From: HYPERLINK "mailto:HYPERLINK "mailto:santhosh82.[protected]@gmail.com"santhosh82.[protected]@gmail.com"HYPERLINK "mailto:santhosh82.[protected]@gmail.com"santhosh82.[protected]@gmail.com To: HYPERLINK "mailto:HYPERLINK "mailto:nodal.[protected]@in.airtel.com"nodal.[protected]@in.airtel.com"HYPERLINK "mailto:nodal.[protected]@in.airtel.com"nodal.[protected]@in.airtel.com Cc: Sent: 14/06/2017 04:25:30 PM Subject: Re: AIRTEL BROADBAND CONNECTION AGENT FRAUD wi *********************************************************************************************************************************************************************** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential. *********************************************************************************************************************************************************************** Santhosh Sandy <santhosh82.[protected]@gmail.com> Attachments16:00 (5 minutes ago) to appellate.ncr, nodal.ncr, nodal.southabts please find the attached Airtel new connection form which your agent gave. proceed with the refund.    Verified Support Jul 27, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 15 June 2017 . We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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