Airtel — airtel charged for data usage in final bill after using portability service.

Hello ALL,

Airtel provide late approval for requested portability service and after that they sent me waved off final bill with considering my 15 days bill plan + data usage (Not consider my unused carry forwarded data ) charges.

Then Airtel send request to my current service provider that this customer having pending due Rs. XXXX amount. After that my current service provider gave 15 days time to pay pending bill but most of days gone discussing with Airtel regarding extra changes and they said to me we have escalated issue to higher team which will contact you in next 72 hours. Now my current service provided barred my service without informing to me.

I am not satisfy with airtel behavior towards customer specially for disconnected customer.

Some common formatted Email for reference
Dear XXXXXX,

Greetings from Airtel!

This is in reference to your email regarding data charges for your Airtel mobile number XXXXXXXXXX.

I have escalated your issue to the concerned department and our team is working to resolve your concern at the earliest. One of our resolution specialists will update you on the status of your complaint within 72 hours. We appreciate your cooperation till such time.

Thanks for reaching out to us.

Best Regards,
Priya Kumari
Service specialist
Bharti Airtel Ltd
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Regards