[Resolved]  Airtel — Airtel charging with false bill and calling me to Lok Adalat ignoring my explanations.

Address:Hyderabad, Andhra Pradesh, 50035

Today, I have received call from Number([protected]), saying that they are calling from Lok Adalat court as a case was filed against me for Outstanding Airtel Bill.

I strongly feel that call was made by people connected to Airtel.

I was using Airtel connection for my broadband and was paying around 1500Rs monthly for 1 year.(Airtel Fixedline no. [protected])

I had to shift my house, So I have cleared all my outstanding bills and requested for transfer only when they promised that it will take a maximum of 3 days.

I called multiple times to customer care within that three days no proper response at all, Was fed and took connection from another service provider.

Someone from Ariel came after 15 days without intimating me and told me that he activated port and phone/broadband setup will be done in other week by some other team.

I have informed that I have already taken another broadband, He suggested me to call Airtel customer care and inform, Which I did.

Am still unsure how this outstanding was lashed on me.

Now some one called me and quotes a Lok Adalat Case reference number ctc2784/13c/2017, Also threatens me to appear before lok adalat for settlement within a week or else they will de-activate all
my government ID's.

If this is not from Lok Adalat, Am surprised how a company like Airtel use these kinds of methods on their customers who are using Airtel services from many years.

Appreciate your help on this.

Regards,
Sreedhar.
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Feb 23, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jan 18, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 17 January 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support
Jan 23, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 17 January 2017.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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