Airtel — airtel connection and lack of adequate customer service

Hello,
I am not getting airtel signal at my home and lodged a complaint with airtel
The service request is put on hold as per the status i see in the app. Nobody from airtel bothers to update status or brief me on what is happening.
I myself have done multiple follow up calls, but no use.
I am highly dissatisfied with this kind of attitude from airtel and will definitely terminate the connection