[Resolved] Airtel — Airtel corporate plan and commitment regarding 4g | |||||
First i have checked with airtel corporate plan, in which they have commited i will be getting unlimited local calls and 4gb 4g data, i have confirmed the same with customer care executive, when i activated plan i just received 1gb only, and when i called uo to customer care, they says that please insert your simcard in 4g compatible mobile, according to them my handswt is not 4g compatible but i am using redmi MI note 3 which is already a 4g, after using a 4g phone why they are give wrong information, ans saying yhat you are using some samsung phone, why i do so i know which mobile i am using it, if there is any requirement so they should have given this information earlier only, and also when i called up 2nd time to the customer care that agent was so pathetic he didn't even answer me and when i asked to escalate this issue which he not did and he disconnect my call which is completely wrong as per the call centre policy and now they are denying to change my plan... Was this information helpful? | |||||
Feb 21, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jan 21, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 18 January 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
Add a Comment | |||||
42%
Complaints
54492
Pending
0
Resolved
21957
View all 54492 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Post your Comment