Airtel — airtel customer care number not working

Address:

Hyderabad, Andhra Pradesh, 500008

I was trying to contact airtel customer care from last few days and unable to connect. I was using 121 and [protected] as well but after dialing these numbers after basic instructions nothing is happening, instead of getting call contacted i am getting n number of messages for airtel app.

I dont know what type of quality airtel is maintaining if a user is unable to contact ccare then why airtel is claiming the best network in india.