Airtel — airtel dth charges regarding

Address:

begum bazar, 500012

My complaint is regarding DTH provider Airtel who are taking advantage of the TRAI new rule for the DTH. The companies have advertise ahead of this rule being implemented to choose the desired pack from the TV menu and upon scanning the bar code and sending the SMS, the new plan will be activated. However they did not mention that one should call their customer care and ask them to deactivate the old plans. This has now sum up and the customer who was paying for example 400 Rupees for DTH is now paying 400+ the new package cost. For me in this case was 700 RUPEES.before my pack is 390 with 230rs paid channels 140rs is ncf charge.now when i select channels 370rs it goes to 612rs.with ncf 170/- +349/- channels+94/- taxes=613rs.