Airtel — airtel fastag cancellation case id:4831173

Address:Surat, Gujarat., Surat, Gujarat

I have applied for fastag for hyundai grand i10 having no. Gj05jk2165 from airtel payment bank in 1st week of dec-2019. All my details were auto populated after i have entered my vehicle no. So there is no sense that i have entered wrong vehicle no. But when i have received attached message that my fastag is generated for vehicle no. Gj05jk216. I have received the same fastag barcode as attached but there is no any identification that this fastag relate to which vehicle no. I have also uploaded rc book fronf & back side copy at the time of application of fastag. Then how my fastag is generated for wrong vehicle no. That means there is an issue related to airtel fastag generation system that my last digit from vehicle no. Is truncated and airtel guys haven't verified my rc book copy.

So i have requested them to update my correct vehicle no. As gj05jk2165 but they replied after 15 days that there is no such type of provision to update vehicle number.
So i have asked for cancellation procedure of fastag and i have replied according to their requirement by sending damaged screenshot of fastag. I have repeatedly followed this procedure for 3 times but still they are giving nonsense reply that my fastag will not be updated. But i have clearly mentioned in email that i want to cancel/deactivate/stop/close the fastag and proceed for refund. But i think airtel fastag team peoples are illiterate because they are not able to understand the simple think for cancellation.

Case ids generated:
Case: 4831173
Case: 4528185
Case: 4557881 (# 4786295)

Already more than 1 month passed don’t know how much more time needed by airtel to cancel my fastag. I have doubt that they will cancel or not?

Please help me. Please guide me how to deal with this and where to complaint so that strict action can be taken and others will not suffer as i am suffering.
Was this information helpful?
No (0)
Yes (0)
Airtel customer support has been notified about the posted complaint.
Jan 20, 2020
Updated by Lalit4701
screenshot attched.

Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54483
    Pending
    0
    Resolved
    21956
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information