Airtel — airtel gives offers but denies to credit the cashback by discontinuing the offer after the transaction is completed

Website:www.airtel.in

I transacted at airtel for the offer as per screenshots attached at 1:30am today (6-8-18) but after around 20 hours found the cashback was not credited to my airtel wallet account. I had written an e mail to the wecare e mail address but some naman verma replied absurd without even seeing the screenshots attached with the e mail. I am attaching the same screenshots for offer details and transaction details herewith for your perusal and am sure they are self explanatory. I called up airtel we care helpline on 400 and the executive rehim and later the supervisor ganesh modiraj said that i was not eligible for the cashback of rs.100 on minimum payment of rs.200 as per offer since the earlier offer which was running at the time of my transaction was discontinued now. This is called cheating since the transaction was done when the earlier offer was still running. Airtel has cheated me on two earlier occasions also once when they had offered a cashback of rs.50/- for kyc verification whereby even after follow up through e mails and long duration phone calls for 4 months they credited only rs.35. Why do they provide cashback offers if they are beggars and can't pay the cashbacks as promised-they are big cheats and lots of worthless follow up is required. Even the higher authorities like nodal and appellate are good for nothing.
Please ensure the credit of my rightful cashback of rs.100. The airtel offers are badly worded and when customer transacts on that basis they discontinue the offer and insert a new offer on their app with a new wording and sy that they would not credit and thatt i am not eligible. I fulfilled all the t&c of the offer prevailing at the time of my transaction then how can they deny giving the cashback-is it not cheating customers?
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Airtel customer support has been notified about the posted complaint.
Aug 12, 2018
Updated by Kannuu
I received a worthless reply from AIRTEL today towhich I replied as follows
Aug 12, 2018
Updated by Kannuu
No the offer showing on the app when I transacted was as per screenshots which I had already sent -after I did the transaction you had modified the offer to suit your convenience and are arguing unnecessarily with me -see it again -you have a big cheating policies everytime and I would never bother anymore to transact through your wallet after my wallet money is exhausted-I always have huge wallet money which fetched you interest benefit which you would never acknowledge -nobody can afford to waste time with cheats-I have even written to the consumer forum -I hope you got the e mail complaint posted by me -you people are frauds and give offers but never give the benefits -no need to give any offers in future -and stop wasting our time for no results -cheats will always remain cheats -I had suffered earlier too at the time of offer for KYC updation but there too inspire of 4 months follow up you cheats never credited the balance amount
Aug 23, 2018
Updated by Kannuu
What’s the use of complaining here when even after submitting all proofs no action is taken against the cheat company-consumer forum is meant to protect the interests of citizens but I find no action of effort is made by such a forum -the cheat companies are flourishing without any fear of action for their wrong deeds
Feb 16, 2019
Updated by Kannuu
What’s the use of complaining if the consumer forum doesn’t help?
Mar 22, 2019
Updated by Kannuu
Still nothing done although customer service head team was informed -lots of follow up required for each matter.
The complaints for network etc is raised around a month earlier than the helpline calls back the customer-very inefficient team
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Airtel did nothing inspite of lots of follow up through e mails and phone calls -instead they changed the wording of the offer the next day when i complained through e mail -Airtel wecare people are useless and help company to cheat customers-their answers are vague-they waste lots of time on phone and send hopeless irrelevant replies-height of inefficiency

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