[Resolved]  Airtel — Airtel not refunding my money

Address:	Hyderabad, Andhra Pradesh, 500034
Website:	www.airtel.in

I applied for new broadband connection in airtel and paid 1553rs to airtel in apr 30th and they promised we will provide internet with in a week after one week i got a call from customer care they said we don't have proper network we will refund your money in 10 days.
After their promise two months is over but still i didn't get money in to my account

Every time they are extending time but nothing is happening

Copy of all emails

Hi airtel,

This is prashanth vunnam registered mobile number is [protected] i paid 1540 to for new connection but still i didn't get internet connection. If possible provide internet or else please refund my money as soon as possible

Reply from airtel —

Dear prashanth vunnam,

Greetings from airtel!

This is in reference to your email requesting refund of security deposit on your airtel account number [protected].

As discussed on your mobile number [protected], i have registered your request for refund of rs. 1540/- through neft and the reference number is 82908252. Let me assure you that the same will be completed by 15 days.

For further queries, please email. I will be delighted to assist you.

Best regards,
Nivedha s
Service specialist
Airtel

— second mesage from airtel —

Dear prashanth vunnam,

Greetings from airtel!

This is in reference to your email regarding refund on your airtel account number [protected].

As discussed on your mobile number [protected], as per the service request number 82908252 refund has been already initiated on 03-jun-2017. I request you to check with your bank.in case the refund is not posted write to us the bank statement from 03-jun-2017 to till date to process the same.

For further queries, please email. I will be delighted to assist you.

Best regards,
Arif ali
Service specialist
Airtel

— third message —

Dear vunnam prashanth,
Greetings from airtel!
This is in reference to your email expressing concern over refund for your airtel fixedline connection, bearing account no. [protected] & telephone no. [protected].
We have forwarded your complaint regarding refund to the concerned team. Our team will be contacting you with an update on the same within 72 hours.
Inconvenience is deeply regretted and we appreciate your cooperation in this regard.

Best regards,
Murali gangavarapu
Service specialist
Airtel

— fourth message —

Dear vunnam prashanth,
Greetings from airtel!
This is in reference to your email regarding refund related on your airtel account number [protected].
As discussed with you on your mobile number [protected], i have registered your complaint and the reference number is 83907090. Let me assure you that the issue would be resolved within 05 days.
Inconvenience is deeply regretted. We appreciate your cooperation in this regard.
For further queries, please do email. I will be delighted to assist you.

Best regards,
Akanksha mishra
Service specialist
Airtel