Airtel — airtel payment wallet statement

Address:

Bangalore, Karnataka, 560096

Since last 15days i have been following with airtel. I just wanted to know how my wallet money is used while making the payment thru airtel money. Their statement shows no such breakup of wallet money and credit card. So i asked for statement. But their stupid call center execs are replying in a stereotype manner, telling me the procedure of how to see statment in app. One foolish asked me my payment bank no. Such things repeated, as an when new execs take over the task of replying the mails. They just dont read the mail at all. Nor they look into the old related mails. They dont even bother to ponder as to why the mails are coming from same person again and again. Only when i wrote a harsh statment about these, they called me.

Please also note, these telecon companies have been to told to pass the buck or pass the ball to customer court, so they are free from any obligations.