Airtel — airtel prepaid connection - call forward doesn't work

Address:

New Delhi, Delhi, 110037

I am another customer who got cheated by airtel and not able to divert the calls on my numbers as well.

Airtel advertise them-self as india's #1 network but they don't have call divert/forward option which is very very basic option since all other network providers are having this option without any restriction.

Except airtel, if you use any other network just you have to provide a valid indian cell phone number (10 digit some time with +91 and sometime with 0) is enough to set the call divert but airtel never support any of the way.

I called 121 regarding the same, 121 executive said that airtel not have call divert option.

Then i called 198 and executive told its not network based its completely phone based like that.

Then i explained the executive its both phone and network based and when i place the check call divert status why its checking from your network like that? Then the call diverted to the senior executive then again senior executive also seems very poor in knowledge about the call divert simply told me "airtel not have call divert" option and also he too told me this is completely based on the mobile phone that we are using.

Then again i explained about call divert how it will work in detailed manner to the senior executive as well, call divert is completely depends on both the mobile phone and network provider and also i told him that i am able to do with the same mobile phone with the other networks but only with airtel, i am not able to setup the call divert option.

Then asked him to register a complaint but no proper response from him.

Then i write a mail to [protected]@in. Airtel.com and no response then i emailed to nodalofficer. [protected]@in. Airtel.com and no proper response and then emailed to appellate. [protected]@in. Airtel.com and i got the response as follows (If you read you can understand how worst they handled me because i sent a complaint regarding the call divert but they sent a response for the bill plan change for a prepaid number),

As per the feedback received from our concerned team that your concern regarding the delay in bill plan change for your airtel mobile number has been addressed as call divert service is not allowed on given number from your airtel prepaid mobile number as per process.[refernce: rovad[protected] and qrc106091320095020059475].

So, i lost my all hopes and then i sent a mail to airtel presence [[protected]@in. Airtel.com] about all my problems how worst i have handled by their executives and details about my problem of call divert option.

So far no proper solution from airtel presence.

I guess these day's airtel is the worst network provider in india since i have experienced this personally. I am using airtel from past more than 10 years as a service provider but from past around a year very very worst at airtel for sure.

No care for customer at all. Most of the executives at airtel customer care is very worst in knowledge about the telecom field and about the functionality of the telecom process. Even they never pay attention on which complaint they are working and what type of complaint they are working on if you read the above sample response from appellate team you can understand that much better.

If airtel keep doing like this then for sure one day they will close their business and all the peoples are are just come to the office and not working will loose their job and airtel will loose their business and customers soon.

I kindly request all of you before get into the airtel please talk to your friends who are using airtel and then decide to purchase to avoid these kind of issues in future.

Airtel executives (Worst customer care) and airtel (Very basic option call divert is not available at airtel even newly stated networks are having it but india's #1 network not having) forced me to move out from airtel. So, i have decided to move to the other network who care about their customer well and who provide all very basic options (I already investigated and it seems that all other networks are giving the call divert option without any restrictions for sure.

Regards,
One of the customer who got cheated by airtel