Airtel — airtel/ prepaid/received outgoing calls block on next week

Address:

Coimbatore, Tamil Nadu, 641016

Hi,

This is Prakash from Tamilnadu. Last week i have received msg from airtel " if not recharged your number your number will be blocked on 7th Nov 18. So i have recharged same day". But today i could not going any call due to insufficient balance. I did not used Airtel outgoing calls from last 3days. They are took my balance and again i have received same IVR your out going will be disconnect on next week. This is a Pathetic from customer side. I have tried customer care number but i could not reach any one, i have waiting for more then 20minutes, only i have hear music's then automatically disconnect my call. My question is why they are blocking my outgoing calls. My sim validity is lifetime. What they are expecting from customers side? Defenately i need clarification and govt or any body stop this kind of cheating.

Thank you

Prakash