[Resolved] Airtel — airtel recharge failed and amount not refunded | |||||
I have tried to recharge a airtel prepaid number in the airtel website on 25-jul-2017. I have done payment for rs.300 using my airtel payments bank account. Money got deducted from my payment bank balance. But recharge transaction failed. Transaction reference[protected]. I called airtel customer care many times. I got reply that amount will be refunded within 48 hours. But amount not refunded even after 3 days. Please take immediate action on this before i escalate this to zonal level. Ph: [protected]. Was this information helpful? | |||||
Sep 2, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Jul 22, 2017 raviedward's response Airtel — online prepaid mobile recharge1 Review Ra raviedward on Jul 22, 2017 Mark as Resolved Phone/Mobile Number: [protected] The transaction number[protected].Using my visa card i had recharged prepaid for mobile number [protected](chennai) online. So far the said mobile number is not recharged kindly look into the matter and do the needful regards sw ravikumar Update Complaint Post your update to complaint here. Choose FileAdd Image Submit Complaint comments 0 Comments Share0Tweet0Share0 Verified Support Aug 02, 2017 Airtel Customer Care's response Dear Saravanan, This is with reference to your post, dated 28 August 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Aug 02, 2017 Airtel Customer Care's response Dear Saravanan, This is with reference to your post, dated 28 August 2017. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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regards
sw ravikumar
This is with reference to your post, dated 28 July 2017 .
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtelpresence@in.airtel.com
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 28 July 2017.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtelpresence@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd