[Resolved]  Airtel — Airtel recharge issues

Address:Krishnagiri, Tamil Nadu, 635108

The issue is being faced subsequently, there is no action taken to resolve the reported issue. This is a worst and cheating network that I have ever seen.
Customers are given wrong information after they recharged.
1. Last month I have recharged for 349 I couldn't make any calls on roaming, why that information is not available online app store
2. Today 20th April 17 at 9:06 pm, recharged for 244 special offers through app store, all of them are successful and received msg. But my balance is showing as 0. I am not able make calls from the local region.
3. The same enquired at customer service, the first person confirm the recharge is not successful. The call has been transferred to next level as requested. The 2nd level confirmed that my amount is credited and the service is active and disconnected the call .Airtel is trying to cheat the customers and living alive with end customers money. I am sorry to say this. Why the hell my balance is shown 0 and I am not allowed to make calls till now. I want a complaint registered for this issue and expecting to arrange a call with Mumbai head office to resolve my issue permanently
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May 26, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Apr 21, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 21 April 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Apr 22, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 21 April 2017.

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Apr 25, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 21 April 2017.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Apr 28, 2017
Updated by Francis R
I had received only one call on 25th from model officer (Abirami). My concerns are explained in detail to the model officer to take this issue to the next level escalation.

Regards
Francis R
Apr 28, 2017
Updated by Francis R
I had clearly mentioned in the complaint that, with my confirmation this can be closed. I had received only one call on 25th from Nodel officer (Abirami). My concerns are explained in detail to the Nodel officer to take this issue to the next level escalation. I am looking for permanent solution. I am not convinced with temporary solution.

Regards
Francis R
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