[Resolved] Airtel — Airtel recharge issues | |||
The issue is being faced subsequently, there is no action taken to resolve the reported issue. This is a worst and cheating network that I have ever seen. Customers are given wrong information after they recharged. 1. Last month I have recharged for 349 I couldn't make any calls on roaming, why that information is not available online app store 2. Today 20th April 17 at 9:06 pm, recharged for 244 special offers through app store, all of them are successful and received msg. But my balance is showing as 0. I am not able make calls from the local region. 3. The same enquired at customer service, the first person confirm the recharge is not successful. The call has been transferred to next level as requested. The 2nd level confirmed that my amount is credited and the service is active and disconnected the call .Airtel is trying to cheat the customers and living alive with end customers money. I am sorry to say this. Why the hell my balance is shown 0 and I am not allowed to make calls till now. I want a complaint registered for this issue and expecting to arrange a call with Mumbai head office to resolve my issue permanently Was this information helpful? | |||
May 26, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 21, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 21 April 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 22, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 21 April 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Rakesh Kumar airtel presence (airtel Customer service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 25, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 21 April 2017. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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