Airtel — airtel secure claim not availed and bad network coverage

Address:	Sikar, Rajasthan, 332001
Website:	www.airtel.in

Dear sir/mam,

This is to inform you that my complaint is regarding mobile no. [protected] -
1. We are regularly paying airtel secure amount of rs. 49 per month since more than 4-5 months.
2. Lenovo mobile phone with number above got broken due to some accident.
3. We contacted airtel store, they suggested us to follow app functions to get the claim,
4. We tried several times but not succeed due to poor network of airtel of which we have complained many times earlier.
5. A friend helped to complete the formalities.
6. After more than 1 month fight we got information about our claim was approved and airtel will assist us soon.
7. Now after more than 1 and half month we are using the same broken phone.
8. I have 2 airtel postpaid ported sim with numbers: [protected] and [protected] insured with airtel secure.
9. No proper network coverage after getting connection, regularly complained on each and every customer call which i attended but still no response,
10. I reduced my plan and taken jio sim for better network and voice coverage,
11. Airtel store executives tell that they does not have permission to install tower in that area, than how other companies are giving proper network?
12. I am really very much frustrated and now decided to contact consumer forum, kindly solve my issues within 1 week or let me go to the court.

Thanks
Note: matter will go to:
Sikar district forum shiv singh pura, navalgarh roadsikar,[protected]

*vishesh vyas* - [protected], [protected]