Airtel — airtel secure claim regarding

Address:

Dehradun, Uttarakhand, 248001

I have received my phone after repair on 28 april 2019 and when i opened it there was no s pen/stylus in phone then i have registered a complaint on 121 on 28 april 2019 at 12:44 pm regarding my airtel secure claim and this is my complaint no.[protected].

At 4 april 2019 i have received a call from airtel secure department name is manager sharad and he has informed me that airtel secure is going to bear the charger of my s pen/stylus of my phone as my complaint that i have registered on 28 april was that i have received my repaired phone back on 28 april but the s pen/stylus was missing from my phone so regarding this i have registered my complaint.

But now manager sharad had closed my complaint though i havent received the payment of my missing stylus of phone as manager sharad informed me that they are going to bear the charges of that stylus. Manager sharad didnt tell how they will bear the charges and when they are going to bear the charges he havent given me any time line and closed my complaine.

Till today i havent received the charges of my stylus

So i request you kindly register a complaint regarding this and as you have said in my previous complain on 28 april that you are going to bear the charges so kindly tell me the time when you will refund the amount and how u will compensate me.

Hope you will take it on your priority concern as already more than 1 weak is over of my last complaint registered but i havent got any resolution till now in between i have made several call and emails but no proper response or no resolution is provided.

Kindly refund the charges of my s pen/stylus in my airtel payments bank so that i can use that money to buy a new stylus for my phone.

Registered airtel mobile mo. [protected]

Thanks