[Resolved] Airtel — Airtel secure - device claim service request # 1991263 | |||
Hi, It has been really sad to observe the worst ever services from airtel. I bought an airtel secure plan in the month of apr'17. I never have been careless in my handling of the phone, you can check the condition of the phone. It is still has same new finish. However, i was never aware that slipping of phone as to be some specific occasion until i heard that my claim has been rejected due to i was standing in my drying room and i slipped due to y carelessness. What a rubbish statement ever... May i request you to look into concern as after 10 days of rigorous follow up i could register my claim and after 10 days of picking the device, i have been told that claim is rejected. I have not taken this secure services from insurance provider and i dont want to hear their lame excuses. I am going to proceed with legal option if not taken my request seriously. Hoping to hearing from you soon. Was this information helpful? | |||
Jul 20, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 06, 2017 Airtel Customer Care's response Dear Mr. Batra, This is with reference to your post, dated 05 June 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 19, 2017 Airtel Customer Care's response Dear Mr. Batra, This is with reference to your post dated 05 June 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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This is regarding my handset repair Service Request No. 3138922...
It is to hereby submit that my handset samsung s7 edge got damaged from front and back as well as and i raised a request under airtel secure plan. The service was quick and informed step by step by the service provider and last but not least MY PHONE GET REPAIRED, the cost of which was 18042/- and i paid 1804 only
So dont judge after seeing such negative feedback...
Thanks