Airtel — airtel secure device claim service request # 2228592

Address:

Bangalore, Karnataka, 560067

Hi,

I took the airtel secure for my mobile phone but when it comes for the claim initially they send me a link for the one-assist for uploading all the details even after uploading everything on mobile app also. They keep me in loop for documents for weeks then after pursuing them for weeks and sending every possible document they send a person to my home to collect the phone. I did the backup and handover the phone whereas after few days they sent a main with the below statement :-
"we regret to inform that your device claim of rs.7329.0 has been rejected by the insurance company due to improper handling | no proper care of handset has been taken by insured to safeguard the property"

After few days they returned the phone and it was more broken then before. I called them and sent the pics to them to that they said get it repaired from outside and we will give you the amount if it is more than 7329 i. E if i repaired the mobile in 10000/- they will give me[protected] rs only.

I dint understood their logical and after repeated complaints they said we can not do any thing and you can go to consumer court.

So before filing a case in cc, i would like to take the guidance here.
Below are the details of the incident

1. Incident date & time:- 6th august 2017
2. Incident place:- home, bangalore
3. Damage type:- right side screen damaged
4. Incident disposition:- my daughter was watching youtube on phone and the phone got slipped from her hand and screen was broken from the right side corner of the phone.

5. Airtel took my phone and after they returned it was more broken than before.