Airtel — airtel secure rejected my claim

 
1 Review
Ghaziabad, Uttar Pradesh, India
 Ankur9080 on Feb 14, 2019
I had purchased my samsung c 7 pro on 30 march 2017 on which i had been using airtel secure plan later in sep 2017 i purchased c 9 pro but updated the details on airtel secure on dec 2018.

Company had accepted my subscription on 25 dec 2018. And activated the same

I met with an accident in jan and my phone broke down
When i submited the claim for c 9 pro repair they had rejected my claim stating the device is older than one year.

Q1 when i had updated my details on 22 dec on airtel secure aap with all the invoice and bills and phones image they had activeted my subscription even the phone was more than one year old as per invoice and started charging me for the same on my bill.

When i sumited the claim for repair they rejected it

How can my subsciprtion get active if the policy says phone should be less than one year old.

Airtel company is at fault and now they are not accepting it hence i am planning go legal against the comapny polices and the management responsible for airtel secure app.

Regards
Ankur

Complaint Status


[Feb 14, 2019] Airtel customer support has been notified about the posted complaint.
Complaint comments  Add a CommentShare0Tweet0

Related Complaints

[Resolved] Airtel - balance deduction [697]

[Resolved] Airtel - call details [346]

[Resolved] Airtel - SIM Activation [210]

[Resolved] Airtel - Sim Block [168]

[Resolved] Airtel - MNP [110]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    25%
    Complaints
    40011
    Pending
    4365
    Resolved
    8640
    phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    location
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    Airtel - airtel secure rejected my claim