Airtel — airtel secure service request #2297703

Address:

Srinagar, Jammu and Kashmir, 190002

I filed a claim after 5 days from the date of damage i. E on 29th august. I was asked to upload the pending documents many times via email. I did upload all the documents subsequently as and when asked by airtel. Now today 15h sep i. E after 17 days i received a call from validation dept. Airtel telling me they are closing the claim as i did not file it within 48 hours of discovering the damage.
Firstly i don’t know how did airtel assume when did i discover the damage. The date of accident and date of discovery of damage cannot be always same.
2ndly i talked to airtel executives many times and they never told me about this particular term and condition. This means airtel took 17 days to realise that my claim is not eligible.
3rdly was airtel wasting my time asking me to upload documents every now and then.
4thly if they closed my claim saying that claim is ineligible, why did they email me reason as ‘claim not reqd’ when i categorically told them not to close my claim as i am not giving consent to that.
Lastly this specific term and condition should be informed to everyone as its very important for ppl to know this.
This shows airtel is a fraud company.
Worst ever service.