[Resolved]  Airtel — airtel secure - sr # 2139571 - fraud - charged subscription and refused to repair the phone

Address:	Chandigarh, Chandigarh, 160101
Website:	www.airtel.in

I am a very old customer of airtel and have been using airtel gsm prepaid, postpaid as well as broadband connection at my home and office. I subscribed to airtel secure service after seeing much hyped advertisements on tv. The mere fact that my phone is already under warranty, i had an extra out cover and tampered glass on my phone, and i still decided to invest in it's insurance clearly show how much i am concerned about my phone and take care of it.

On 09/07/2017 i was walking down the street when i slipped due to wet road as it rained in the morning, and my handset fell down and the touchscreen developed cracks. Though the phone was working i spoke to airtel and they advised to file a claim for physical damage.in spite of all the documents uploaded, i repeatedly kept on getting emails from them asking for a pic of the phone with the battery removed. Finally my claim was submitted after on 18/07/2017 i. E. After 10 days of rigorous follow up with them trying to make them understand that my phone's battery is not removable.

Now after 11 days i received an email from them saying claim rejected by the insurance company due to improper handling | no proper care of handset has been taken by insured to safeguard the property. Can somebody explain me how you are supposed to handle the phone while accidentally slipping on a road? My phone did have an outer cover as well as extra tampered glass to protect it from a damage in case of minor impact by felling down. The screen broke as it was a major impact as i slipped and fell down with a "good enough impact" causing myself to get injured and the phone screen damage.

If this is not, what the hell is "an accident" then? I am without a phone for 11 days and now they are saying claim rejected due to improper handling? Do you mean to say i slipped on the road and broke my phone and my body for a pleasure? What a ridiculous lame excuse for not keeping your promise and providing a service for which you are charging me me every month. And what is this insurance company now? I am paying to airtel for their airtel-secure plan being advertised on tv all the times to assure me of complete care and repair of my phone in case of accidental or liquid damage and now since that has happened they are passing the buck onto somebody else?

I want somebody "logical" to immediately look into this and arrange to get the phone repaired and delivered to me at the earliest failing which i would be left with no other option than to proceed with the legal proceeding with district consumer forum to safeguard my rights as a consumer and get the service for which i am being charged and am in a contract with airtel.

Hoping to hear from you very soon.