[Resolved] Airtel — Airtel team is unable to resolve my issue raised on 12th april 2017

tarunpriti

from Chennai, Tamil Nadu

Address:	401107
Website:	www.airtel.in

Dear team,

I would like to highlight airtel team is unable to resolve my issue raised on 12th april 2017.

I have requested to correct my name in bill as well as on airtel account login page which they are unable to resolve since 12th april.

This issue was escalated to their teams on which :- customer care / appellate ensures on mail that issue will be resolved in 72 hrs but nothing happen. Now i am getting mails / calls to know the exact issue / concern of mine why? If issue was not clear why & what basis team confirms that they are working on it and it will be resolved.

I am really unhappy with the way airtel team is operating. This needs to be corrected immediately. Pl. Help.

Pl. Note : this issue is escalated to their md mr. Gopal vitthal twice however no resolution.

Ragards
Tarun
[protected]

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Jul 6, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 22, 2017

Airtel Customer Care's response Dear Tarun,

This is with reference to your post, dated 22 May 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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May 22, 2017

Updated by tarunpriti Hi Rakesh,

How much time "Airtel" need to resolve simple Issue. I have a mail & verbal communication with your executive who confirms me that issue will be resolve in 48 Hrs...now almost month completed but there is no resolution.

That too when this issue is marked to your MD Mr. Gopal Vithal.. if not resolve today I will go to Consumer Court.

May 25, 2017

Updated by tarunpriti No Update, r u interested in resolution of Complaint.

Verified Support

Jun 05, 2017

Airtel Customer Care's response Dear Tarun,

This is with reference to your post dated 22 May 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd