[Resolved] Airtel — airtel wireless modem 4g sim activation

s.sampath

from Ernakulam, Kerala

Address:

600066

I got a sales call from airtel executive yesterday and opted to purchase new airtel 4g hotspot device with postpaid sim for 6months plan of rs 2700.
They told that sim will be activated in 2 hrs.
Payment was done at around 7pm.
But its not activated till now. Sales exec is not responding and i am not able to use the internet.
I know its a holiday.
But when payment is required upfront, i would expect prompt service activation.

Hope this can be resolved soon.

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Dec 3, 2018

Complaint marked as Resolved

On monday I got call for address verification and after the executive verified the original document proof, the address verification was completed. After several hours, tele-verification failed when I tried from my mobile phone. Finally I took the data card sim and inserted into my mobile for activating it which helped in completing the tele-verification. Will start using and see how much speed is coming.

Airtel customer support has been notified about the posted complaint.