Airtel — Airtel xstream fiber
I booked a connection of Airtel xtreme fiber on 13th April 2022 due to some wiring problem it got cancelled on 15 April 2022 and refund was initiated on 19 April 2022 and it should have reflected in my account by 27 april 2022 but it is 12 May 2022 and i still have not received a single penny yet, i have mailed Airtel 4 to 5 times with my bank statement attached but they have not replied to a single mail of mine . Then i have talked to the customer support a dozen times and all they made was false commitments to me one of them said me that i will receive my refund by 6 May 2022, one of them said that we have sent you the refund on 5 May 2022 and blamed on my bank that it is a issue with bank, then i talked to my bank they have checked everything and said that there is no issue from their end, then i had a word with Mr Vaibhav a senior manager in airtel on 11 may 2022, he said that he will assist an advisor to my concern who will update me on the ongoing issue and asked me to wait for 24 hours which ends yesterday on 12 May 2022 and i still have no update on my issue whether i am going to get my refund or not . Now i can not keep patience anymore i need my refund now . Everytime i call i have to spend 30 mins to 45 mins to explain my suitation and i have called a dozen of times and it is great waste of time everytime, now i am so fed up . My classes started from 15 april 2022 and because i have no network, i can not have my classes, so all i am doing is wasting my time with Airtel and wasting my career because of Airtel . Due to this issue my mental health is getting worse day by day and i can not bear this behaviour anymore . please help me get the refund of the amount that their salesman Tabrez khan ([protected]) took from me unethically when he was not even sure that he can provide me connection or not and it is Airtel's policy to check feasibility first then accepting the payment but in my case he did not check the feasibility and took payment of 3536 inr and if possible give me some compensastion for my time wasted .
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