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Airtel — all lines are busy error in airtel

I have been in airtel network for last 6 years but now i think it is the time to say good bye to airtel.
I have to dial a number multiple times to connect to a particular number. It says that "all lines are currently busy, try again later" and sometimes call automatically gets ended without any sound, called customercare as well, the only solution they will have is switch off and switch on the device and i know its never gonna work coz i have tried everything. It really irritates a lot when you are really in hurry, and make a urgent call but your call could not get connected.
I need to carry a extra back up basic phone with idea or vodafone sim in it.
Waiting for response...

[protected]
Narayan sharma
Airtel ap&telangana
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Complaint Status


[Mar 23, 2018] Airtel customer support has been notified about the posted complaint.
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    Airtel
    Customer Care Service
    Customer satisfaction rating
    43%
    Complaints
    50370
    Pending
    0
    Resolved
    20196
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
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