Airtel — Amount deducted from account but showing cancelled on airtel

Address:

Urjanagar Khagaul Road

I have paid for airtel broadband service through card payment for airtel account no [protected] for Rs. 2829 on 3rd February 2021 and received an SMS with Transaction reference[protected] of Rs. 2829. The transaction failed but the amount was deducted from the bank. Till now I haven't got the refund or any message regarding the refund, although the amount has been debited from my bank account. I have tried contacting the airtel customer care support service but there was no response from there.

regards
Vikram ([protected], [protected])
[protected]@gmail.com