[Resolved]  Airtel — auto-activation of international roaming pack post-expiration date

Address:	Ludhiana, Punjab, 141010
Website:	Airtel

This is to bring to your kind attention that i was travelling abroad for the duration of december 25th 2017 till january 4th 2018. At india gandhi international airport, delhi, i got an international roaming pack activated for 10 days for the amount of 2999 from an airtel customer executive. The travel pack was activated and i was told specifically by the executive the pack would deactivate on its own, post expiration. I returned to delhi on january 4th 2018, the data pack was auto-renewed for a period of another 10 days that is from january 4th-14th 2018, but there was no intimation by email or sms after the auto-renewal. Since i was unaware of the auto-renewal i paid a bill amounting to 3500 on january 10th 2018, for the duration of one month from december 11th 2017 till january 10th 2018. On 14th january, i got a bill from airtel with the international roaming pack amount added again. When i tried to contact the airtel customer service regarding the same additional charges and about no information recarding the re-activation of the pack, i was in communication with mr kamala singh from the airtel punjab circle office who told me i used data on the morning of january 4th 2018, due to which my plan was reactivated. As i had requested my international roaming pack be deactivated after 10 days, i fail to understand why it did not happen. And if i used data on the morning of the 4th of january, it should have been included in the normal bill that i pay for the next billing cycle. I was duped by the executive at the airport, if the pack was on auto-renewal, why was i not informed at the airport by the executive despite specifically asking regarding the same! Also after talking with the executive, i was told that i would have to pay the extra charges for which i was not informed at the airport or in any email. My phone number is a post paid number, so the bill amount was added and now i have to pay charges for a pack i did not ask to be activated. Kindly see to this lackadaisical attitude of your customer service so that these extra charges are waived off and justice is met with.