Airtel — auto renewal of message pack

Website:

airtel.in

I once recharged my mob with rs 12 msg pack coz i needed it. I was not informed that it will be renewed automatically. After the expiry the company deducted 12 rupees from my bal nd sent a message that auto renewal of message pack done. I complained on the customercare that i dont want this pack nd requested to remove it from my mob. The customer care executive assured me that it will be removed within half an hour. But again after ten days the same thing happened. 12 rupees got deducted in the name of auto renewal. I again called the customer care. Nd the stupid person is tellingme that u have recharged for once on ur own and it will not be removed. I asked him if one recharges for once is it for lifetime then. He said yes, it will not be removed. You enjoy the service. This company is befooling customers in the name of auto renewal. They are not ready to even remove the service. Nd they are not even telling any procedure to get it removed. Like # they are replying that it wont be removed. That means after every 10 days airtel will forcibly deduct 12 rupees from my account and compell me to enjoy its mandatory service. If they are befooling educated customers like this then what they must be doing with uneducated and naive users.