This is Anil Kaura, this is my 2nd compliant against Airtel Broadband services
. This compliant is regarding my Airtel Broadband
Modem which is not working from the past one month.
Now after completing a year my 'Broadband Modem' is not working. I have asked Airtel
to proving me a ‘new modem’ or ‘Cancellation’ of connection. It seems that Airtel
's rule is not to provide alternate modem at free of cost. It may be good strategy for Airtel
to earn an income. But, in today's competitive scenario, I'm getting a better connection (wireless data card) which has a speed of 301mbps and at good cost.
I made several calls for cancellation of connection. The details of such specified below;
On 19th September, Reference No – 4335858, cancellations of services of Airtel Broadband
to Mr. Rajesh (Customer Service Executive).
On 20th September I have received a call from Ms. Deepa (Backend Team member – Airtel Broadband Services
) she said Airtel
is ready to provide me an alternate modem.
Then I made following call for cancellation and also received few calls from Airtel
for alternate modem.
On September 26th - Spoke to Ms. Vijay Lakshmi
On September 28th - Spoke to Mr. Shankar
On October 1st - Spoke to Mr. Nagendra
On October 5th - Spoke to Ms. Anu Chandralaga
On October 7th - I don't remember the name
On October 8th - Spoke to Ms. Sujitha
On October 13th - Spoke to Mr. Pavithran & Mani Shankar
On October 14th - Spoke to Mr. Jaya Kumar & Mr. Samuel
On October 17th - Spoke to Ms. Subha & Mr. Kapil
Please tell me how many more calls I need to make to disconnect Airtel Broadband
and services. The connection is not working from one month starting from 17th September till now. Despite this, if I have been forced to pay any Bills, then, I have to take some serious steps against Airtel
. I may have to sue Airtel
for this inconvenience provided to me. All the executives of Airtel
say that the process of disconnecting the connection is 7 days. Then why is it taking more than one month now?
Account No: 15861170