Airtel Complaints & Reviews

Dear,

I am having one Airtel prepaid connection no is - [protected].

I recharge my mobile with 89/- Rs. card for getting STD 1 Rs (Trans Id- [protected]), but I didn't get.

For that..

I discuss with customer care supervisor Mrs. Mahalaxmi on 29/08/2007 at 3pm but I didn't get any satisfactory response, she told we would resolve that problem with in 24 hrs.
Again, I discuss with customer care supervisor Mr. Kumar on 30/08/2007 at 2pm but again I didn't get any satisfactory response, he told we would resolve that problem with in 48 hrs. Means up to today.
But till know I am getting same problem and know customer care they blocked my mobile means they are not picking my call. Today I tried 5 times.

May I know what's the reason for behind that?

Please resolve this problem and give me Response ASAP.



Thanks & Regards,

Yogesh Mishra

Mobile no – [protected]

Trans Id- [protected]

AIRTEL "MOBILE OFFICE" GPRS SERVICE IN KISHANGANJ,BIHAR IS GETTING HORRIBLE DAY BY DAY.THE SERVICEWAS NOT WORKING FOR ALMOST 20 DAYS BUT THE RENTAL WAS BEING DEDUCTED.EVEN WHEN THE SERVICE WAS RECTIFIED AFTER 20 LONG DAYS,A NEW PROBLEM STARTED.THIS TIME THE GPRS SIGNAL DISAPPEARS EXACTLY AT 10 PM IN THE NIGHT UPTO 6 AM NEXT DAY & ALSO 2 HRS IN THE AFTERNOON FROM 1 PM TO 3PM.INSPITE OF REPEATED COMPLAINTS TO THE CUSTOMER CARE ,NO ACTION HAS BEEN TAKEN IN THIS REGARD YET & THE PROBLEM WORSENS DAY BY DAY.

The airtel connection I am currently using is in the name of my mother. I wanted it transferred to my name. I submitted all the Documents for the same with Airtel Outlet (SheebaTel, Jail Road, Tilak Nagar, New Delhi). The documents are still lying there with Airtel Outlet for last 1 and a half month but the connection has not been changed to my name. I have lodged several complaints with the customer care
(Complaint Nos. 13447851, 13474341,[protected] for the same but still the connection name has not been transferred to my name. Their excuse is that they have not recieved any documents for my side (the lamest excuse ever). I have the names of all the officials involved in this sorry episode. I will tell the names if required. Please suggest me a way to bring the culprits to justice!!

Hi

Sir/Madam

I am Vikas Bansal one of your retailer my Shop is in Sagar Pur, i have an Lapu Chip which have the options of Easy Vas, Easy Recharge, Easy Bill, but i received only a small book of song codes which is contains hardly a list of 200 Songs. After that i have not Received any hello tune code Book. Kindly Arrange the Book for me

Thank You

Vikas Bansal
Bansal Computers

Hi,

I am K.pradeepkumar working for residing at kottivakkam chennai.I’ve bought a Life time prepaid Airtel mobile sim from a medical shop at adyar.

Mobile No: [protected].
Sim No.[protected]
SL No: A[protected]

After two weeks my outgoing and incoming call got cut without any notice. I approached “Airtel customer service” through mail. But no response from them, and now after a month, when I approached the airtel relationship center. They informed me that my number is debarred because of address verification problem and I can’t use it. If I want then I need to buy a new one.

Why this is happened, where do you mentioned about this strong rule that a customer have to loose his/her mobile number. I didn’t even got any intimation on these things from airtel. But for an advertisement you people will send even 100 sms a day.

It’s you people who chain up with all kinds of shop to sell the prepaid cards, if you people can’t collect or even if the seller’s cannot send the customer details properly then why you have these kind of sales channels. Even after submitting all the required details to the shop from which I bought this sim card. I heading to a tough problem because of some mess up happened in your sales network.

Since I want to have a final check with you people before moving to customer judicial bodies, I drafted this mail.

Hope at least for this mail I ‘ll get a reply.

Thanks,

HI,
THIS IS ARUN.HARCHANDANI, THE REASON TO LAUNCH A COMPLAIN IS WRONG COMMITMENT FROM THE COMPANY AND THERE EMPLOYEES. WHILE SELLING THE CARDS COMPANY GAVE A TARGET OF 1000 RUPEES TO SELL SUDDENLY IT CHANGED TO 3000 RUPEES WITHOUT NOTIFYING US. BESIDE THAT THE WORST PART IS AFTER GIVING A BUSINESS OF MORE THAN 10,000 STILL WE OUR LINE HAS BECAME TO A NORMAL USER, WHEN WE CALL AT 936 WE ARE BEEN INFORMED THAT WE HAVE NOT GIVEN BUSSINESS OF 3,000 RUPEES THATS WHY WHERE AS WE HAVE GIVEN BUSINESS OF MORE THAN 10,000 THEY ARE JUST FOOLING AROUND.. AND ALSO WE HAVE THE RECORDS FOR IT

Dear Sir / Madam,
I have paid my airtel bill of Rs.1532 by my credit card on June 25th at airtel outlet in Jayanagar,Bangalore, and it is not credited in my account, and i have complained atleast 50 times, and i have also faxed the charge slip of credit card and finally they asked me to fax the credit card statement which i have again faxed, but till date no response from any one, i am being cheated ,,would request to responsible authorities to look into it & help me. My Name : Srinivasa Murthy S.N. Phone no [protected]

Hello ,

I am using Airtel(Delhi) postpaid connection for past 1Year. Now I shifted my residance to Bangalore. so i want to Disconnect the Delhi connection.
I called customer care so many times but still i can't disconnect it. Please communicate through my mail ID . I will give you the required details.
Look in to this as much as possible

I reside in Trichur My Air Tel prepaid mobile no is [protected]
Recently on two occasions they have activated hello tunes without my consent, making my callers embracing with the tunes they keep and to best of knowledge they have cut the user charges. Very recently they have activated and cut the money for the missed call alerts. I feel that forcing the services without request is deplorable. If the matter is not addressed I wish to discontinue services.

sir,
your executive mr manish is taken cash rs 1000.for new connection but he cannot deposite in your company cash.he deposite his cheque but cheque is bounsed.so many times i call him for this matter but he not do nassacery action.kindly look this matter and ask mr manish fo above matter.his mo no [protected].
thanking you
sanjeev singh
[protected]

Account No 10005682. Landline Tele No[protected] Location U23/22 DLF Phase-III, Pink Town Houses, Gurgaon-122002

1. It is is intimated that billing address noted by the customer care executive was wrong which resulted in the bills for the month of Aug 07 and Sep 07 not reaching the correct address.
2. The rectification was done but in the meantime the bill amount of Rs 807/-pending was cleared vide Cheque No 128505 dt 01 Oct of Bank of America.
3. The restoration took 2 days after another complaint with reference No 1755116 and the facility of outgoing calls was thankfully restored.
4. Now, again on 09 Oct 07 the outgoing call facility has been taken off without any intimation.
5. A bill amount of Rs 948/- (refer your invoice No[protected] dt 06/10/2007 which includes the previous amount of Rs 807/- has been sent with due date of 25/10/07. The actual amount due and not before 25/10/07 is Rs 90.62p only
6. A complaint has been made to customer care tele executive by the name of Mamata on 09 Oct 07 and we have received reference No 1838502.
7. This indicates sheer laxity and inability of the so called executives to comprehend the matter.
8. In the meantime I'am paying the rentals for nothing which tantamount to taking payment and not providing the services. This speaks very low of customer care reputation and service inefficiency of the service provider.
9. In any case, they are taking money for the service to be provided and that also is not being adhered which is against corporate ethics.

Hi my name is Neeraj and i m from ranchi.I use Airtel GPRS sevice at a monthly cost of Rs.250. My balance was Rs.384 on 9th october'07 but on 10th oct. when I checked my balance it was MINUS 30 rupees. how come I myself dont know. I havnt made any call during that period. Solve my query as soon as possible and credit my balance into my account otherwise i will complain it to TRAI.reply me at [protected]@gmail.com

Hi

I am using my airtel No. for las 3 years, I have taken life time
scheme for the same, earlier i was paying Rs. 45 per month to reduce my local call charges. one day i got masg that If i recharge my cell by Rs. 37 , My sms charges will 20 Paise per/sms, I have done that & my local call chages again increased.
If company launhes new scheme, they should have inform to their customer that only one scheme will be applicale at a time.
Now I would like to redeuce my local call & STD call charges.
I[censored] have any running scheme, please let me know, otherwise i will take some other number.
Thanks

My mobile no. is [protected]. Validity will be expired on 24 sep. 2008.I have enough amount in my A/C. But My all the services have been debarred suddenly without assigning any reason or any information.

This complaint regarding network coverage. I have been complaining to Airtel people for last six months that network coverage is bad in my home. Every time they have been saying will install system in home but till now never happened. But I don’t know how come they say they have connection...
area- 1484/1 vijay nagar chapper rampur jabalpur, near govt school chappar jabalpur(m.p).
my mobile no. [protected]

On every bill for landline, Airtel is providing name, e-mail address, telephone no and fax nos of executives whom one can forward complaints. I wanted to speek to Nodal Officer or Appelate officer but for the last 2 months I am unable to get these nos. The nos are [protected] and [protected]. Why Airtel is giving these nos when these are always out of service....

respected sir,
with due respect i beg to say that two days before i have sent a mail to [protected]@airtelindia.com regarding my postpaid connection that i want to deactivate this corporate postpaid connection but nobody do the needful. i would like to inform you that i have taken a postpaid connection of airtel under the plan of corporate cug-399 plan, now i am unable to afford so simply i want to deactivate my connection so please do the needful and deactivate my connection as soon as possible, for this kind of act i shall ever remain grateful to you.

thanking you
satyajit prasad prabhakar
c/o wipro ltd
kolkata
*connection - postapaid
*plan - corporate cug-399

I have not suscribed any airtel service but i every month rs.20/-
i talked to airtel customer care executive but all in vain first they said ring tone has activated on your Mobile but now they are saying that airtel hello tune sevice and missed you service has been activated. please deactive all the value added servies from my account .

Thanks & Regards
Shruti .

This is about Airtel's unlimited plan for Rs 699 available in New Delhi. I just want to say that you guys are doing us too big a favor with this plan. I mean you are offering speeds up to 128 kbs for Rs. 699. Are you mad?? do you know that Idea mobile offers an unlimited plan for Rs. 5 a day with speeds upto 112 KBps. youre plan is almost 18 kbps FASTER than theirs. Are you sure youre not going into a loss with offering this to your consumers? I feel guilty about fleecing you gusy like this!. c'mon please please raise the price of this plan or decrease the speeds, this is like using Internet int the 25th century you guys are making me feel bad. seriously

This is the final email I wrote to Airtel, please read on.......:

Dear Airtel,

This is with extreme dissatisfaction that I write to you. Last 2 weeks has been more than a nightmare for an Airtel loyal customer (having a Corporate Connection for the last 2 years).

Here is my case:
1. Took Airtel Corporate (IBM CUG Plan) connection in Pune (Number: [protected]).
• Charged Rs.250 upfront as connection charge (without providing any service); unlike my previous corporate connection ISD not pre-activated; further to add to the woes: activation not allowed if the connection is not 3 moths old. Alternative: Pay Rs 1500 in the local ARC to activate ISD.
• Different Circles Different Customer Experiences.
2. Soon OG was barred due to AV failure.
• Reason as per my Interaction History: “Spoken to customer, said he is in Training, cannot meet.”
• Actual Reason: Nobody reached me to perform the AV. The alternate number given was also an existing Airtel Delhi number (Number: [protected]). The aforementioned reason is a standard text (Cut-Copy-Paste); the same was quoted in the Interaction History of my colleagues’ mobile also (Number: [protected]). Pretty sure if a report is generated; you might find more cases where similar reasons have been quoted.
• No SR could be raised against the AV agency, for the dubious act.
3. Called the Call Centre to request for another AV
• Outcome Promised: AV would be done and OG would be restored within a day.
• Actual Outcome: Connection disconnected, cannot even call the call centre (121). Had to repeatedly call with my alternate roaming Airtel connection; yet no action was performed. Emails sent to [protected]@airtel.in & [protected]@airtel.com didn’t turn a leaf.
4. Called back the Call Centre to check the AV status:
• Agent confirms that the AV has been successfully done. And submits a request to activate my connection from the call centre with a TAT of 4 hours.
• Expected Outcome: Connection restored.
5. SMS about my number change to all my business and personal contacts.
6. Connection disconnected without any intimation; cannot even call the call centre (121). My business and personal contacts (who have already deleted my previous number) not able to reach my mobile number (Recorded message: Number does not exist).
7. Again called up the call centre, Agent says AV “successful” but “not confirmed” in the status (couldn’t make out a head or tail of that response). Agent says that the CV has been done; AV still pending. Tried mailing [protected]@airtel.in & [protected]@airtel.com for affirmative action; but in vain.
• Action Requested: Both call centre and email agent respond back by advising me to go to the nearest ARC and submit the relevant documents.
• Actual Outcome: Took leave from office, took print out of address proof & HR Letter, located the nearest ARC (Deccan Chambers, CTS no.33/40, Erandawane, Opp. Garware College, Pune) and make a visit. ARC’s response: “We do not take any documents; can only raise another AV”. Therefore, I request them to again initiate an AV.
8. Finally, ask the Airtel Agent who sold the Airtel connection to help get the AV done. Finally, the AV is done and connection restored after 2 days.

After having thought of churning out of Airtel (me as well as my colleague) for hundred times in these few days, amid “Frustrating” sessions, still I stick with Airtel (brand loyalty?.....more to come).

Saturday 6th October 2007, I make a call to the call centre just to activate my Missed Call SMS Alert service. The call is answered by Mr. Sunny Kaul. Mr. Sunny doesn’t even try and listen to what I am asking and instead resort to recitation of the standard script in front of him. His communication is jerky and customer handling skills: a big zero.

Out of my love for Airtel, I think of providing a feedback to the L1 Manager. Therefore, I request Mr. Sunny to transfer the call. But, he wouldn’t transfer the call at any cost, and instead keep on repeating “I am providing you the answer to your query”. What started as a friendly gesture to give a customer service feedback; becomes an infuriating experience. After having spent 15-20 minutes trying to convince him either to transfer the line to the L1-Manager or note in my Interaction History that “The customer requested to speak to the L1 Manager and the same was not provided as that was not in my authority”, Mr. Sunny wouldn’t just give in. He wouldn’t capture anything that I requested him to do in the Interaction History. Valuable tips finally arrive to the wise Mr, Sunny from his friend/fellow agent, who whisper and ask to hang-up. And, on my assurance that I would not hang-up till I meet a solution; the wise Mr, Sunny puts me repeatedly on hold and finally speak: “Sir, I won’t be able to hold the call. Thank-you for calling Airtel”

Morale of the Story:
• “Right to Information” denied to the customer (that too “CORPORATE” customer; God save “RETAIL” customers)
• “Never trust what the Airtel Call Centre Agent says; or the TAT he commits”
• “Never send mobile change SMS to colleagues and friends; unless fully convinced that the new number belongs to you completely”.
• “No SR/compliant can be raised against the Airtel Call Centre Agent or AV agency; by calling 121”
• 15 minutes of agony call cost to Airtel: Rs. 300 @ Rs. 20 per minute (maybe 1 months’ ARPU)? Not really, here’s the opportunity cost:
o This story was reiterated to at least 10 people till now; who in turn would quote this experience to 10 more people when the topic of “Customer Service” pops-up in a casual discussion. (100 people would now be confused if they should go for Airtel?)
o Probably, after being a loyal customer for the past 2 years, I might not stop here (More the love; more the suffering). And go ahead and quote my experiences in few blogs (100s of people would read that and might be confused if they should go for Airtel?)

After mailing this response, I would receive a standard email template saying…..”We are a customer-centric organization…blah blah…”; while all I would be remembering is…. “Sir, I won’t be able to hold the call. Thank-you for calling Airtel”