[Resolved] Airtel — Bad service experience | |||||
We have a fixed line & broadband plan from airtel which was working normal. According to the plan we should get unlimited local+STD mobile & landline calls but we were not able to make any STD landline calls. We lodged a complaint for the same and the customer care said they would resolve the issue in 24 hrs. Instead of resolving this they did something which disabled our complete outgoing calls. We again made a complaint for the new issue. It has been 20 days and still the issue has not been resolved. Every time we call we would get a new executive and a new supervisor who would tell us that it would resolve in 24 hrs but it has been 20 days and still they are trying to resolve. The problem is that they are still not able to figure out what is happening. I have asked for the zonal office no also but still nothing has been done. I have chosen this platform to get this issue resolved as soon as possible. This has been one of the worst experiences I had from service provider like airtel. Was this information helpful? | |||||
Mar 18, 2017 Complaint marked as Resolved I think airtel has taken the problem into priority once it has been mentioned over here. They should have done the same thing when the issue was mentioned to customer care center.
Mohd. Arif
airtel presence (airtel customer service team)
bharti airtel limited
[email protected]
This guy has followed up with their technical team and provided the solution. Airtel customer support has been notified about the posted complaint. Verified Support Mar 18, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 9 March 2017. Thank you for the update. We are glad that your concern has been resolved. Let us know if you would need any assistance, we will be glad to assist you. You can also get in touch with us at [protected]@in.airtel.com Regards, Karishma Chauhan airtelpresence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 2 Comments | |||||
Comments
Hi Airtel Now Days Airtel have too bad internet service in my area pin 143303
i recharge my pack with 199 for dayley 1gb pac for 28 days now 18 days goes and am not use internet becuse too slow internet .. or bad service by airtel telecom .. i call service center he ask evrey where have slow internet problem we solve it solve soleve earley ..but in 18 days no solution...to bad service by airtel
contect no [protected]
i recharge my pack with 199 for dayley 1gb pac for 28 days now 18 days goes and am not use internet becuse too slow internet .. or bad service by airtel telecom .. i call service center he ask evrey where have slow internet problem we solve it solve soleve earley ..but in 18 days no solution...to bad service by airtel
contect no [protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54492
Pending
0
Resolved
21957
View all 54492 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
this is the worst service experience. resolve the issue ASAP !!!