[Resolved]  Airtel — Balance reduction without any proper reason

Address:Jaipur, Rajasthan
Website:www.airtel.in

My balance has been deducted for no reason. I called up the customer care to enquire, some senior executive said I used 3G data, and that while I have 2G pack on with sufficient data balance.And also that it is my fault that I didn't turn off the dual network mode CDM/GSM that comes inbuilt in any mobile phone of this segment. The balance that these people have deducted without a warning or reason is totally unacceptable. Such incidents has happened many times in the past with me and my friends also. These people think they can take us common people for granted and deduct balances for no reason and nobody is going to complain? Something has to be done regarding this.
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Jan 22, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Dec 13, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 11 December 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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