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Airtel — best offer packs are not getting reflected while doing recharge

I got a sms from 650001
Truly unlimited
Unlimited local, std+roaming calls +100 sms/day on rs 399 with 1gb/day for 84 days 0r on rs 149 with 1gb/day, 28 days non-commercial use, call 505

I have recharged for 149 i have got an offer like airtel to airtel ulfor 28 days

What has gone wrong with the service of airtel what a bad service you are providing to your customers as per ur mentioning we got sms and done that still why its going wrong.
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Complaint Status


[Mar 26, 2018] Airtel customer support has been notified about the posted complaint.
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    Airtel
    Customer Care Service
    Customer satisfaction rating
    43%
    Complaints
    50370
    Pending
    0
    Resolved
    20196
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
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