[Resolved]  Airtel Bharti — Stealing customers documents

Address:

Kolkata, West Bengal

AIRTEL RELATIONSHIP CENTRE, SUN TELECOM is a total scam. Address of store - 1/394A, Opposite Jadavpur Thana State Bank Of India, Gariahat Road South, Jodhpur Park, Kolkata - 700068. NEVER APPLY FOR ANY NEW CONNECTION AT THEIR STORE. They take all documents and then refuse to give connection. Interchange sim cards and then give it to the customer. The customers then go home and try to verify the connection but it fails because the sim card they get is not in their own name!

One of the sim cards they gave me was not under my name, verification failed. The number was [protected]. Whenever i tried calling verification dept, they told me the number am using is [protected] and so when i told them my name it did not match the info they had. Its obvious, if i have another sim card whereas the envelope had [protected] this number written on it. So, Sun telecom said that its my fault that i tried to verify the number as if i knew they gave a wrong sim card, for which i did not even give the documents. I gave them the sim back, but they did not give me my documents back. They say its not possible to get the documents back as airtel's policy is against that.

My question is that why cant u give me a new connection in my name then where verification wont fail as my documents will be submitted? TRAI tells to interchange sim cards and give connection in my name to someother person? That is legal? Why will i keep my documents in your office i[censored] cant give me a new connection? You people r irresponsible, and negligent while selling sim cards. Its airtel's FAULT! You stole my documents, am waiting for 7 days now to get it back. Either give me my documents back or give me a connection in my name. Your statements have got no logic whatsoever. And dont bring TRAI in between, i too know norms set by the TELECOM authority wherein its ILLEGAL to steal documents and give connection in my name to others.