Airtel — big harassment by airtel for last 10 days - with no proper solution for my recharge amount

Address:	560037
Website:	www.airtel.in

This is regarding several communication i had with Airtel representatives relating to the undue charges levied on my mobile number for International Roaming.

RECHARGE DETAILS :

MOBILE# : [protected]
DATE : 11-Apr-18
TRANSACTION REFERENCE :[protected]
RECHARGE AMOUNT : Rs. 3, 997
RECHARGE FROM : Credit Card

I have requested for activation of international Calling and SMS facility with the above said recharge, Though I got the message saying the transaction was successful, but the no activation was done. and I was surprised how can it happen.

11-Apr : CUVLT[protected]
12-Apr : CEXCL[protected] ( Cusctomer Care Representative : Chandru)
13-Apr : COGCL[protected] ( Cusctomer Care Representative : Koushik)
16-Apr : CEXCL[protected] ( Cusctomer Care Representative : Pushpalatha S)
18-Apr : CEXCL[protected] ( Cusctomer Care Representative : Ramya)
19-Apr : CEXCL[protected] (Cusctomer Care Representative : Harshitha)
23-Apr : CEXCL[protected] (Guruprasad (Floor Manager, Bannerghatta))

Customer care executive checked the records and confirmed that the repayment to my credit will happen in 24 hrs.
And they promised that the compliant will be forwarded to the concerned department and they will call me within 24-48 hrs and resolve this. I waited for their call, unfortunately it never came. Then I start calling again at various dates to get my payment back.

MY QUESTIONS TO AIRTEL:

1. WHEN AIRTEL CONFIRMS THAT INTERNATIONAL RECHARGE WAS NOT ACTIVATED, THEN HOW THIS MY CHARGES CAN BE LEIVED? .. I NEED MY MONEY BACK ASAP.