Airtel — bill for exorbitant charges from airtel

Address:

Okhla Industrial Estate, New Delhi - 110020, New Delhi, Delhi, 110060

I have a airtel mobile connection bearing no. [protected].

I went to europe from 14/09/2019 to 29/09/2019. I enquired from the airtel office at pusa road, karol bagh, new delhi about international roaming and they informed that there is no charge for activating international roaming and i will get sms and e-mails without any charge even if the roaming is off.

However, on my return, i received a bill of rs 10, 426.48 for the current month. I wrote a mail to airtel on 16/10/2019 asking about the exorbitant charges in my bill. I received a call from airtel on 17/10/2019 when i again enquired about the huge bill which is almost three times my credit limit of rs 3600/0 (Mentioned on the bill) and that too without any information received by me to which they did not give any satisfactory reply.

The customer care executive also showed her inability to resolve the issue and insisted on payment of full amount. When i asked her to connect me to her senior, she replied that she will call me again but, till now, no one has called me till now.

I am a senior citizen and am surviving on my pension and unable to pay this unauthorized transaction amount of rs 10, 426.84.

I, therefore, request you to kindly intervene in the matter to resolve the issue.