[Resolved]  Airtel — bill payment adjustments mismatch

Address:

Hyderabad, Andhra Pradesh, 500072

This is haritha (*) i'm under plan corp-199 and my billing period is[protected] to[protected] for this cycle i received bill for 478.75 the bill due date is[protected] and again i received one more bill amounting rs.638.16/-due on[protected] with immediate effect i paid the amount of rs.638.16/- on[protected] reference number[protected] for your reference i have attached the copy of receipt.

But today again when i logged into my airtel app its showing an outstanding amount of 349/- but it should be zero as i made the total payment, i spoke to the customer care they said i have changed my billing cycle but to my knowledge i didn't changed the billing plan or billing cycle in the past three years.

And the customer care executive is told me that only 289/-is paid from my end but i paid a total amount of 638/-for which i attached the receipt below and received the confirmation from your end as well

So please give me a detailed clarification about the amount which i paid and the why the amount is not reflecting in your data base. And without my knowledge how can the airtel change my billing cycle for which you should inform me before changing my cycle

I sent mail to ‎[protected]@in. Airtel.com but they didn't respond till now