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[Resolved]  Airtel — Bill Plan Change for Airtel Fiber Connection

Hello,
This is to inform you that -
For the past few days, I have been trying to downgrade my broadband plan to @499 from @799 per month. However, there is no option to do that from the airtel thanks app or via the Website portal.
I have tried contacting customer care, it only redirects me to the airtel thanks app along with the repeated jargon. You can't even speak to a human representative.
I have tried contacting the nodal officer, there is no response from them, it seems that the guidelines from GOI were never given enough importance.
I don't think this is how customer support works.
The fact that you can only upgrade and not downgrade is very shady and unethical.
Therefore I request you to do the needful as early as possible without me escalating this any further.
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Aug 12, 2021
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
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