[Resolved] Airtel — Blunder committed by customer service executive

Shaikh Basid

from Hyderabad, Telangana

Address:	Kurnool, Andhra Pradesh, 518001
Website:	www.consumercomplaints.in

I thought of getting 3 new sims as Railway employee privilege. I even suggested 3 numbers but these people have given 2 new ones and the other on the same old one. I mean my old sim prepaid one has been converted to postpaid one which I'm totally not with. I want my old number of [protected] which was a prepaid one and now converted to postpaid to be as prepaid only. See that my issues are rectified ASAP.

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Jul 7, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 28, 2017

Airtel Customer Care's response Dear Mr. Basid,

This is with reference to your post dated 22 May 2017.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Jun 05, 2017

Airtel Customer Care's response Dear Mr. Basid,

This is with reference to your post dated 22 May 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd