[Resolved]  Airtel — Broadband bill payment has been done; but still they filed a complaint

Address:Hyderabad, Andhra Pradesh, 500089
Website:airtel.in

Greetings,

I was using airtel broadband service from last one year. Recently i have stopped using that service. During the time os disconnection, i was requested to make payment of 1500 rupee and paid it thru cheque.

Now from last 10-15 days, i am getting calls from airtel and they are asking me to make payment again, as their records not updated properly.

Lasttime when i received a call from airtel customer care they requested me to submit all the proofs for the bill payment and i shared, later there is response from their end.

Today i received a call from legal department stating that they have failed a complaint against me due to that i have not made the payment.

I would like to rise this complaint with consumer court as i am not getting proper response from airtel.

My airtel landline number: [protected]

Thanks,
Mouli
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May 24, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Apr 17, 2017
Updated by mouli v
Attaching email snippet for the reference. I am keep on sending mails to them, but they are not even giving a response on them.

Verified Support
Apr 18, 2017
Airtel Customer Care's response
Dear Mouli,

This is with reference to your post, dated 17 April 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Apr 23, 2017
Airtel Customer Care's response
Dear Mouli,

This is with reference to your post dated 17 April 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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