[Resolved] Airtel — broadband connection payment taken for installation done neither refunding money

sonirastogi

from Bengaluru, Karnataka

Address:	560077
Website:	airtel.in

I applied for airtel broadband connection on 19th march, 2017 with 1700/- rs. (1000 for connection and 700 for instrument). They promised to install the connection in 48 & hours. After passing 48 hours i chased them they started making excuse up to 10 days and finally they informed connection can not be done due to technical issues. I was conveyed to fill the form online for refund of money. I did immediately online. They did not respond for the same for a month. I started mailing to customer care they replied me with solution many times but no action taken till date after passing 4 months.

Now they not even bothered to reply of mail nor they are refunding my money. Request you to take action against airtel immediately.

Attaching copy of my invoice which was paid. For instrument they did not give receipt

Thanks & regards
Soni
[protected]

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Sep 1, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 1 Aug 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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