[Resolved]  Airtel — Broadband wire is disconnected

Address:

Siddharth nagar

This is Durga shanker Mishra from siddharth Nagar.It's almost one month over I have installed the new airtel Xstream broadband connection. This complaint is regarding airtel xstrem broadband service. My account number is [protected]. My wifi was not working from 15 Oct evening so I have contact to local team but they don't pickup the call after trying so much time they pickup the call and tell me that the broadband wire is disconnected from there connection box and they asked for charges to connect it, which I think is their responsibility, because I can not guard their connection box day and night. I have logged service request (service no: [protected]) on date 16 Oct 2021 11:42 am.
I connected with Airtel customer care, but it was not helpful and I got information that local vendor not even updated them other expenses including extra wires payment and extra payment they charge from me to each installation workers in the system, and not yet provided the landline number handset.
Now it's six day connection is not fixed and previously logged service request shows only one status that service engineer allocated pending.
Please take a look on this because from very high level it looks to me that I have to spend more on these maintenance services than the internet service itself. It's been little more than one month taking new connection and I am facing these issues which never occurred with me with any other service providers.it was very bad experience my work is badly effected because I have to rely on other sources and I don't know would you compensate it or not. Please resolve this problem soon because I am losing my patience otherwise take your connection back I don't want it because I have also use airtel broadband connection in noida and Bangalore but don't phase this kind of problem.