Airtel — call disconnected (mr. vinod appellate desk-thu, nov 23, 2017) and (miss. steffi appellate/ nodal desk - wed, dec 23, 2017)

Address:	Gurgaon, Haryana, 122016
Website:	www.airtel.in

Sanjoy khatua
Attachments6:10 pm (6 minutes ago)

To nch-ca, srddgsterm-dot, srddg. Tec, appellate. Wb, 121, partner. Service, net, compliance. Off., appellate. Sout., tdsat, nodalofficer. Wb, nodal. Southabts, daca, nodal. Kolkata, ddpg2-arpg, appellate. Ncr, appellate. Del, bcc: trai
Dear bharti airtel team ,

Today i have called your appellate desk [protected] call taken miss. Steffi from [protected] at 10:24 am. Regrading my query bill issued in my airtel number-+91*.
Just few days ago i have received sms regrading bill payment why i don't know??? How its possible for that still now the number has been totally migrated from reliance gsm to airtel prepaid. Lastly discuss with (Shashank rawat) as on 17 november with your customer team said, "sir if you have received sms or hard copy against the bill don't need to pay". So, why i'm facing issued regrading the same??? Can you tell me???

While conversation is on going she provide me the another number but call can not be connected, i have told many times no postpaid number available apart from prepaid number but she call has been disconnected her end when put on hold to talked with her manager regrading the same, what the hell man??? R you joking with me??? I have tried maximum of numbers called appellate desk but no need to option but and higher escalation head of reliance but no one can helpout. Why???

Your response really don't make any sense to my earlier email as of now i have sent mail lastly regrading appellate desk behavior issued but no response from mailing team. Kindly check my previous mail or below mention details, i asked to your bharti airtel appellate desk manager to reply me as an evidence of highest point escalation. But still you don't bother to any words what i say here. I'm sill unable to received any positive response from your customer service representative and mailing team after 40 days over. Why the hell you neglect to consider any of my emails.

[i would like to file my extreme dissatisfaction with airtel customer service.
Such is the pathetic situation]

I am really struggling hard to write up decent words in my previous email. Because i just see that you guys continuously don't give any damn to my request. And from the very beginning i am telling you that you guys are pathetic and highly unprofessional mailing team and back-end team. i am trying to find my way to complain you in public ⛣ forum nothing more else.

What i am looking for against my complaint???

Reliance:

I am a consumer of reliance communication since 2011 (Blue category)
I would like to kindly draw your attention towards reliance 4g network.
Hope i will get fastest response from you. I have many issues with my reliance number.. I had sent already mail for same issued but i am not getting any response from reliance team.. Which is very painful for me to handle its almost over 1 month. I hope u will try to resolve my problem.
Ii don`t know further for how many days i am would be suffering.. I need some one whom i can discuss and escalate asap..

Trai:

Only 1% customer satisfaction emerging a big question against trai portal & of-course you too.. How can i believe that if i register a complaint here then it will get resolved. You guys says the complaint character used less than 350 hence redirecting how try an understanding the importance of the complaint & the essence of it. I think trai is on name & nothing else.. I am using 4g phone, when i had change my location still poorest service getting from operator in my location... No work done. All you are hopeless
I requested a lot to them but they do nothing. We wrote several mails to them but fruitless.
Some useless spot boys are there setting of reliance mailing team who was no responsibility of valuable customer also maybe deleted mail from there mail box.
I got totally exhausted of this network. So please do something against them.
If trai has any regulations towards me and other citizens like me, i request trai to take immediate action and give us relief as per our need. Else i will sue all involved in this matter and keep all under seizure till i get justice.
Please take some urgent action and if you want to know any thing from my side please feel free to contact me below mention given number asap.

Kindly escalated this matter to priority based and take action immediately also audit this call from external client a as soon as possible and arrange the call back from highest point of officially team in below mentioned given number.

Regard’s
Sanjoy khatua

[protected]
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