[Resolved] Airtel — Cannot send messages & could not get calls from some specific airtel mobile no.

Rajos

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400 706

I have a problem with my Airtel Mobile. For security reason I am not able to provide my number. But appreciate an early response if it is a general issue. My problem with the mobile is that I could not send messages from my mobile phone. I have also another problem with the Airtel Mobile of my wife. When dial from her mobile she could not receive calls from my mobile since always showing engaged from my end even the phone is not engaged .although I can dial and receive her calls . It is very inconvenient because it is basic and urgent need to send messages and get calls. Can the authorities resolve the problems immediately.

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Aug 20, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 4 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 15, 2017

Airtel Customer Care's response Dear Rajos,

This is with reference to your post dated 04 July 2017.

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jul 26, 2017

Updated by Rajos Thank you for calling multiple times to get additional details to enable you to address my
concern., but could not locate any miscalls even after so many days.

You can call me alternate no.[protected] or 27707029 or my no now available [protected] and convenient time to call for resolving my concern will be before 1pm any day.

Jul 27, 2017

Updated by Rajos Frauds & Cheats have been calling my number as genuine problem solver making me fool and trying to fraud my bank Accountn by asking complaint Numberr which they themselves are telling is 6 digits ATMcard number . Kindly do something to resolve the problem and atch the social evils. Will give details of such numberif required for the social commitment.