Airtel — case of cheating a/c [protected] dth connection

Address:	380059
Website:	www.airtel.in

After using the services for more than 7yrs when we requested to upgrade our normal DTH connection to HD, you people sent a fraud person to our place.

Name: Pankaj Bhatt
Mobile No: ±91 [protected]

First of all we asked for the Plan A Rs.2550/- HD upgrade for 12months ( Screenshot attached). He fooled my old parents saying that it does not happen like that. You have to recharge for Rs.5801/- .

Above that he charged for HD Box which was all inclusive of the scheme as per airtel website. Not only he charged Rs.600/- for the box but Rs.170+150 for adapter and remote respectively.
I mean does anyone give the HD box without adapter and remote?

This is a case of cheating and fraud. I emailed and called several times for either refund for Rs.600+170+150 or just cancel the whole account and refund the money but no response was received.

The bill enclosed, he gave seems fake too. Not including remote charges.

Please help resolve the issue.
Dhaval Shah